{"id":6986,"date":"2024-09-30T17:20:02","date_gmt":"2024-09-30T15:20:02","guid":{"rendered":"https:\/\/www.mountainflair.ch\/faq\/"},"modified":"2024-11-28T14:19:34","modified_gmt":"2024-11-28T13:19:34","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.mountainflair.ch\/en\/service\/faq\/","title":{"rendered":"Questions & Answers"},"content":{"rendered":"\t\t
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faq<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Well-informed<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Here you will find answers to questions we are frequently asked. If you have further questions, feel free to contact our team. We will take the time for you and provide detailed advice. <\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Arrival & Check-In <\/h3><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/line><\/g><\/svg><\/span>\n\t\t\t<\/line><\/line><\/g><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Arrival is flexible and independent of office hours. The keys to your holiday apartment are in a key safe located directly at the property. All relevant information about your arrival and the apartment is available in our guest app. The code for the key safe will be sent to you via SMS and email no later than one day before your arrival. If your apartment is ready before 4:00 PM, we will also inform you via SMS or email. This ensures a smooth and relaxed arrival. <\/p>\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Departure & Check-Out <\/h3><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/line><\/g><\/svg><\/span>\n\t\t\t<\/line><\/line><\/g><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Departure should generally occur by 10:00 AM. A later departure is not possible. To assist with our cleaning organization, please inform us of your planned departure time via the guest app. Once you have left the apartment, please also check out via the guest app. Thank you for your cooperation! <\/p>\n<\/div>\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Tourist Taxes <\/h3><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/line><\/g><\/svg><\/span>\n\t\t\t<\/line><\/line><\/g><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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On behalf of the municipalities, we collect tourist or resort taxes. These are used to finance tourist infrastructure such as hiking trails, bike paths, ski trails, snowmaking systems, and to support events and public expenses like waste disposal, sewage, and road maintenance. Please note that there are no guest cards with discounts. Offers like “cable cars included” or “ski pass included” are not part of this and must be organized and paid for by you directly. <\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Snow-Deal <\/h3><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/line><\/g><\/svg><\/span>\n\t\t\t<\/line><\/line><\/g><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Please purchase your ski tickets in advance via the “Snow-Deal<\/a>” platform. Early booking allows you to benefit from attractive prices. <\/p>\n<\/div>\n<\/div>\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Facilities <\/h3><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/line><\/g><\/svg><\/span>\n\t\t\t<\/line><\/line><\/g><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Our holiday apartments are equipped with everything necessary for a relaxing stay. The kitchen includes cooking utensils and the special equipment specified in the property description (raclette, fondue, coffee machine). Additionally, each kitchen is stocked with dish towels, a fresh sponge, a fresh cleaning cloth, a small bottle of dish soap, and at least one dishwasher tab as a starter pack. The bathroom includes a small reserve of toilet paper. Otherwise, our apartments are self-catering. You are expected to bring your own consumables such as hand soap and shampoo. <\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Bedding & Towels <\/h3><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/line><\/g><\/svg><\/span>\n\t\t\t<\/line><\/line><\/g><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Bedding<\/strong><\/p>\n

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We use standardized bedding from W\u00e4scheria Samedan in all our holiday apartments. Upon your arrival, the beds are usually made. At the end of your stay, please remove the bedding. For hygienic and organizational reasons, it is not possible to bring your own linens. <\/p>\n

Towels<\/strong>
We provide standardized towels from W\u00e4scheria Samedan in all our holiday apartments. A set includes a bath towel and a hand towel. At the end of your stay, please place the towels in the bathtub. For hygienic and organizational reasons, it is not possible to bring your own towels. <\/p>\n

Additional Linens<\/strong>
You can order extra bedding and\/or towels when booking. These will be provided in the apartment. A bedding set costs CHF 18.00 per person, and a towel set costs CHF 12.00 per person. <\/p>\n<\/p>\n

Linen Change<\/strong>
If you would like a linen change during your stay, our service team can arrange it for you. In addition to the bedding and towel set, a charge of CHF 59 per hour, including travel and VAT, applies. Please order this service at least two days in advance. <\/p>\n<\/div>\n<\/div>\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Baby Cot and High Chair <\/h3><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/line><\/g><\/svg><\/span>\n\t\t\t<\/line><\/line><\/g><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Baby Cot<\/strong>
You can request a baby cot when booking. We provide this in the apartment for a one-time rental fee of CHF 50 per week. Please bring your own baby bedding (blanket, pillow, covers). <\/p>\n<\/p>\n

High Chair<\/strong>
You can request a high chair when booking. We provide this in the apartment for a one-time rental fee of CHF 40 per week. <\/p>\n<\/div>\n<\/div>\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Internet Access <\/h3><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/line><\/g><\/svg><\/span>\n\t\t\t<\/line><\/line><\/g><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Wireless Internet (Wi-Fi) is available in all apartments free of charge.<\/p>\n<\/div>\n<\/div>\n<\/section>\n

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Payment <\/h3><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/line><\/g><\/svg><\/span>\n\t\t\t<\/line><\/line><\/g><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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A deposit of 50% is due up to one week after booking. The entire flat price must be paid before arrival. The exact payment details can be found on the booking confirmation and in the guest app. Payment is made by bank transfer or via the online payment terminal provided by us. <\/p>\n<\/div>\n<\/div>\n<\/section>\n

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Kitchen Equipment <\/h3><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/line><\/g><\/svg><\/span>\n\t\t\t<\/line><\/line><\/g><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Each kitchen is equipped with a fresh sponge, a fresh cleaning cloth, dish towels, and small bottles of dish soap and cleaning supplies. If the apartment has a dishwasher, a dishwasher tab will also be provided. This starter pack ensures you can settle in for the first few days without worry. Some apartments may have spices or other cooking essentials, but this is not guaranteed. <\/p>\n<\/div>\n<\/div>\n<\/section>\n

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Bathroom Equipment <\/h3><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/line><\/g><\/svg><\/span>\n\t\t\t<\/line><\/line><\/g><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Toilet paper for initial use is provided in the bathrooms. Shampoo and soap must be brought by you. <\/p>\n<\/div>\n<\/div>\n<\/section>\n

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Coffee <\/h3><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/line><\/g><\/svg><\/span>\n\t\t\t<\/line><\/line><\/g><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Each apartment’s listing specifies the type of coffee machine provided. This helps you prepare by bringing or purchasing the correct type of coffee. <\/p>\n<\/div>\n<\/div>\n<\/section>\n

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Interim Cleaning <\/h3><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/line><\/g><\/svg><\/span>\n\t\t\t<\/line><\/line><\/g><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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If you would like interim cleaning during your stay, our service team can perform this for you. The service costs CHF 59 per hour, including travel and VAT. Please book this service at least two days in advance. <\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Dogs <\/h3><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/line><\/g><\/svg><\/span>\n\t\t\t<\/line><\/line><\/g><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Dogs are warmly welcomed in selected holiday apartments. A fee is charged for their stay and additional cleaning. In some apartments, dogs are only allowed upon the owner’s request. If you can’t find a suitable apartment using the “pets allowed” filter, we are happy to assist you with other options. <\/p>\n<\/div>\n<\/div>\n<\/section>\n

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Laundry Service <\/h3><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/line><\/g><\/svg><\/span>\n\t\t\t<\/line><\/line><\/g><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Most of our holiday apartments have laundry facilities. Upon request, we can also wash your laundry for you. Please inquire with us. This service must be booked at least three days in advance. <\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Parking <\/h3><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/line><\/g><\/svg><\/span>\n\t\t\t<\/line><\/line><\/g><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Most of our holiday apartments include parking facilities, often in a garage. Parking availability is listed for each property. If you are arriving with multiple cars and the apartment does not have sufficient parking spaces, public parking is usually available nearby. We are happy to advise you. <\/p>\n<\/div>\n<\/div>\n<\/section>\n

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Deficiencies <\/h3><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/line><\/g><\/svg><\/span>\n\t\t\t<\/line><\/line><\/g><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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To address any issues promptly, please inform us of any deficiencies immediately upon occupying the holiday apartment.<\/p>\n<\/div>\n<\/div>\n<\/section>\n<\/article>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t